LAS VEGAS – Hospitality technology company, UrVenue, a platform that powers commerce, monetizes resort real estate, and transforms guest experiences, announced a strategic partnership with conversational Artificial Intelligence (AI) platform Satisfi Labs. Together, UrVenue and Satisfi Labs launched UV Chat, a contactless customer service and booking chatbot for fulfilling safer, frictionless experiences.
By putting instant conversational search and real-time booking capabilities into the hands of guests, the partnership enables hospitality companies to implement UV Chat within all of their digital touchpoints including guest apps, websites, on-property kiosks, and other messaging platforms.
The partnership comes at a time when guest safety, access to information, and customization are the focus of every hospitality strategy. UrVenue’s Enterprise Knowledge Base (“EKB”) is optimized to serve AI engines for hospitality chatbots and voice assistants. Satisfi Labs helps bridge the gap with their next-generation Natural Language Processing (“NLP”) to help deliver information that cannot be found on search engines and enable bookings directly in chat for resort inventory such as tickets and shows, reservations, rentals, packages, and other experiences. By implementing new conversational commerce solutions, hospitality companies gain better workforce management, greater operational efficiency, and more engaging booking journeys.
“This is a turnkey partner solution that effectively responds to the rapidly-evolving conditions and expectations of the industry for contactless and seamless booking journeys,” said Deron Pearson, CEO of UrVenue.
“The difference between our conversational AI and other chatbots is our ability to engage guests through real-time commerce, not just customer service,” explains Don White, CEO and Co-founder of Satisfi Labs. “We’re proud UrVenue can leverage our solution which has undergone rigorous hospitality-specific machine learning, providing speed to market for any hospitality brand or property.”
The Godfrey Hotel & Cabanas Tampa is currently piloting UV Chat. The chatbot, known as “Breeze” named for the resort’s close proximity to the bay, is available to help guests with instant answers to questions about the resort, suggestions on experiences available, and safety protocols.
“We’ve wanted a solution to help our customers 24/7 with questions, concerns, and booking our various experiences,” said Shaun Kwiatkowski, General Manager at The Godfrey Hotel & Cabanas Tampa. “UV Chat gives us those capabilities and more. We’ve experienced an uptick in bookings especially at our WTR Pool and Grill and it’s made our website user friendly and personable.”